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holisticglowfacial

Frequently asked questions

How can I reschedule my appointment?

To reschedule your appointment you can contact me by text asap as I don't always see emails


What is your cancellation policy?

Sometimes things happen and I appreciate that each situation is unique, but as a small business cancellations and reschedules affect the business greatly. Therefore, I ask that you give me as much notice as possible.

If you need to cancel or reschedule your appointment, I require at least 24 hours notice from the time of your appointment. Any refund issued for a cancelled appointment shall be in the same method that was used to pay. If the appointment is rescheduled with at least 24 hours notice from the time of the appointment, the deposit payment will transfer to the new appointment. If an appointment is missed, cancelled or changed without 24 hours notice, the deposit payment is not eligible for a refund, and cannot be transferred to any future appointments.

For late arrivals, after 15 minutes, the appointment is considered missed / cancelled and you will forfeit any deposit payment.


How can I redeem a gift card?

To redeem a gift card enter the code at checkout.

 

Gift cards are valid for 12 months from the date of purchase and they cannot be redeemed after the expiry date. Gift cards are valid for one-time use only, are non-refundable, and not redeemable for cash. The same Cancellation Policy applies when booking a treatment with a gift card.


Where are you based?

2 Livingstone Place, Maindee

Once your reservation is confirmed, you will receive the full address with directions.


Are your products vegan?

Most of the products I use are vegan, but a few have beeswax. If you are vegan, please let me know so I can adapt your treatment. All Massage oils are nut and wheat free.


Is your treatment room accessible?

Unfortunately the treatment room is located on a first floor with no elevator so there are steps similar to a home staircase.


Contact

I am here to help you.

Please do not hesitate to get in touch if you have any questions

Sandy - 07503 303788





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